WEBSITE: we accept returns for exchange and refunds within 30 days or your receipt of product. Returns are the responsibility of the customer to return to our warehouse, please choose your jacket sizes carefully there is size information on each coat. We cover the cost of shipping to customer. Customer covers cost to send back to us if item is non-defective. Refunds on items which are NOT defective, will incur a 15% restocking fee.
RETAIL STORES: We will gladly exchange or issue a credit for your return within 7 days. The are no cash refunds or credit card credits. UNDER NO CIRCUMSTANCES do we accept for exchange any erotic toys, lubes or intimate lingerie for sanitation and health reasons.
All merchandise must be returned unused and in its original packaging. If the any of the items you choose to return to us appear to show obvious signs of use, wear and tear, or are in a condition that is not acceptable for resale we will ship them back to you unless otherwise approved by us before you return them.
Unfortunately, we are unable to refund you for any fees incurred for shipping unless you have been approved for this before you make your shipment. If you receive items that are not what you ordered or are obviously defective we will refund your delivery fee if you choose to send them back to us for an exchange. If you do choose to ship us items we strongly recommend that you properly package your items to avoid any damage due to the delivery process. You may also wish to insure the shipment as we are not liable for replacement if the package is lost in transit.
